Summary

Advances in this space are continual, so it’s imperative that our teams remain adaptable and flexible in practice and outcomes. We adjust our approach as we learn from ongoing experimentation with a wide variety of tooling, including popular models, third party services and open source initiatives.

Practices

Models

• [ ] Map the pros and cons of a wide range of models
• [ ] Leverage services that allow you to switch models depending on risks and use case
• [ ] Evaluate open-source models (vs. third-party services running high power models), and try to find a model that is as lightweight as possible to meet the need

Prototyping

• [ ] Design early and often within coded environments to discover ethical UX details
• [ ] Leverage third-party tools to test interaction patterns rather than building custom UI as you get started

Scaling

• [ ] Map use cases for risk and start with low risk opportunities
• [ ] Iterate and fine tune existing models based on feedback
• [ ] Create a plan to scale the initiative over time

Previous: Guardrail: Moments of Truth

Next: Checklist: Evaluate use cases