The biggest hurdle to successfully working with AI in the public sector is not technical, but instead a case of identifying valid use cases that provide significant value to organizations serving marginalized communities. Our team has done research with a wide variety of stakeholders including government staff, community benefits organizations, non-profits, software engineers and philanthropic entities to define a set of scenarios that will elevate the quality of service delivery while mitigating potential risks for community members and beneficiaries.
We have identified common situations where investments in generative AI development will provide significant benefits for people providing and receiving public services:
Next: Use case: Reduce administrative work and increase productivity